Shipping policy

Shipping Policy

Last Updated: September 14, 2026

At Nexora Ecom LLC, we are committed to providing a reliable and convenient shipping experience for our customers. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing

Orders are typically processed within 5–8 business days after payment has been successfully received and verified.

Orders are not processed or shipped on weekends or U.S. public holidays.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information when available.

2. Shipping Times

Estimated delivery times depend on your destination and the shipping method selected at checkout.

Typical delivery times are:

United States: 5–8 business days

Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on the destination, order size, shipping method, and applicable rates.

From time to time, we may offer promotional or free-shipping options. Any applicable promotion will be clearly displayed on our website or at checkout.

4. Order Tracking

Once your order has shipped, you will receive a tracking number by email when available.

Tracking information may take up to 48 hours to become active after the package has been handed to the carrier.

5. International Shipping

We may ship orders to eligible international destinations.

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Nexora Ecom LLC is not responsible for delays caused by customs authorities.

6. Shipping Delays

Delivery delays may occasionally occur due to carrier disruptions, severe weather, customs inspections, public holidays, incorrect shipping information, high-volume periods, or other circumstances beyond our reasonable control.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an incorrect address, contact us as soon as possible. We will make reasonable efforts to update the address before the order is shipped.

Once an order has been shipped, we may be unable to change the delivery address.

8. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and product.

If a package is marked as delivered but you have not received it, please contact the carrier first and then contact us so we can assist with the investigation.

9. Multiple Shipments

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately. If this occurs, you may receive multiple tracking numbers.